When I first opened this product the first thing that I noticed was that the label was on wonky, also when I opened the cap of the product there was dried gel on the outside of the pump. These are just minor issues but I think that it speaks to the overall quality of the product.
The smell of the gel was not horrible but it was not good, putting the gel on my eyes was easy. I used the gel once in the morning and then in the evening for several days. I have not noticed a ton of difference but I must say that could have less to do with the product and more to do with the fact that I have a 6 month old baby at home. I would give it a try if I were looking for eye gel for the bags under my eyes and had different circumstances at home. I may give it a break and try it again when my daughter is sleeping through the night again!